TOTAL Determination to Deliver Service Excellence

October 19, 2017

For almost 30 years, TOTAL QSR Ltd has been the trusted service partner to some of the biggest names in the UK food industry, helping the quick service restaurant sector, in particular, with catering equipment sales, service, 24/7 reactive repair and a wide range of Health & Safety consultancy.

 

Three decades after their conception, TOTAL QSR Ltd is enjoying their most successful ever period of operation. This is as a result of an online re-branding in June 2016; a refinement of their operational vision and an internal re-structure, the upgrade to more intuitive operational software and the recruitment of specialist financial and operational staff.

However, despite their changes, one thing remains constant - their desire and commitment to offer ‘service excellence’ which prioritises their clients’ safety and satisfaction.

Each day, their multi-skilled, manufacturer trained engineers collectively operate in an average of 45 professional kitchens across Great Britain and achieve an astonishing 92% first-time fix rate on failed equipment.

TOTAL QSR Ltd continually dedicates itself to knowledge building, self-improvement and implementing best practice across each and every process, to guarantee they offer their clients an unparalleled level of service in order to reduce operational downtime, loss of revenue and reputation.

They also take very seriously their responsibly to educate, promote and ensure legislative compliance for all of their clients. This constantly manifests itself by the proposals of new equipment containing technology that reduces their energy spend, carbon foot print or recycling costs, the offering of gas safety inspections, fire risk assessments, environmental compliance, thermal imaging and fixed wire testing.

As a leading exponent of many disciplines of Health & Safety for the catering industry, it’s only natural that ethical and sound business practises runs throughout their company.

They are ever mindful of their engineers’ fleet of vans’ daily impact upon the environment as they travel around the country, which is why they have implemented a GPS, cloud-based software system to monitor - and ultimately improve upon - their driving style and fuel usage to reduce their carbon emissions.

Further evidence of their own commitment to an enhanced eco-friendly operation, is the addition of Ad-Blue to our fleet of vans this year. To fall in line with the ‘Euro 6’ emissions policy, this formula now forms part of the fleets’ standard maintenance program and its presence enables them to significantly reduce the volume of harmful oxide emissions.

As you would expect from a leading catering equipment service company, they hold all the correct industry accreditations;  

I recently spoke with their Sales & Marketing Manager, Steve Cartledge who, when asked about TOTAL QSR Ltd’s resurgence told me “We are in an era of unprecedented success and it’s thanks to our unwavering commitment to prioritise our clients’ safety and satisfaction. We truly believe that no other commercial catering equipment company in the UK has a more determined attitude to deliver service excellence and we are extremely proud that our contribution to the UK food industry has been recognised by our peers and has seen us secure inclusion as a finalist in the ‘Kitchens & Interiors’ category of the Crumbs Awards 2017.”

Steve adds, “Our collective understanding of the quick service restaurant sector, means our delivery of an unrivalled provision of sales and services to our clients, ensures we remain an industry leader and second to none in…Keeping you open for business.”

 

 

 

 

To find out how TOTAL QSR Ltd can help YOUR catering business with catering equipment sales, service, 24/7 reactive repair or Health & Safety consultancy, contact Steve Cartledge at stevec@totalqsr.co.uk or on 07725 275419.

 

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