Sabio to work with the UK’s largest catering equipment supplier to help optimise customer contact technology and enable Nisbet’s digital engagement strategy
LONDON – Customer experience solutions expert Sabio has won a major three-year contract from Bristol-based Nisbets, the UK’s largest supplier of catering equipment, to support and develop its customer contact technology infrastructure.
Under the contract Sabio will upgrade Nisbets’ contact centre platform and will also offer full support for the company’s critical communications and workforce optimisation technologies across the UK and wider EMEA region.
Nisbets is committed to best practice customer engagement, and the company recently secured the Best Use of Technology and People Engagement categories at this year’s South West Contact Centre Awards. As part of the contract, Sabio will also serve as Nisbets’ customer engagement technology partner – working closely with the Nisbets IT and Contact Centre teams to evolve the company customer engagement infrastructure and digital customer service strategy.
“At Nisbets we’re committed to putting our worldwide customers at the heart of everything we do, and we’re determined to keep on innovating in order to improve the quality of service we provide,” commented Jaskaranjeet Nagra, Sales and Service Manager for Nisbets. “Winning at the South West Contact Centre Awards showed how we’re setting the standard in terms of optimising contact centre performance with capabilities such as speech analytics, but we’re also determined to underpin our customer engagement with the highest levels of support and digital delivery. Engaging Sabio as our specialist partner will give Nisbets the support we need to take our customer experience to the next level.
“Using Sabio’s proven customer engagement technology support capabilities – backed by real advances such as the company’s innovative Monitoring-as-a-Service proposition – we’re looking forward to making engaging with Nisbets even easier for our customers. Sabio’s experience will be critical here,” he added.
“We’re delighted that an award-winning contact centre operation like Nisbets has chosen Sabio as trusted support partner for its customer engagement infrastructure,” added Russell Sheldon, Sabio’s Chief Commercial Officer. “Customer service is a key differentiator for Nisbets, and we’re confident that our combination of proven Avaya & Verint partner accreditation as well as real service innovation will deliver for Nisbets. Additionally, our expertise around digital customer engagement will be a powerful resource for Nisbets as it works to create a next generation Digital Front Door for its customers.”
Sabio has held the highest-level Avaya and Verint partner accreditation for some 15 years, and is recognised for its ability to manage end-to-end contact centre and digital transformation solutions. In addition to winning Avaya’s Contact Centre partner of the Year award in the UK and Spain, Sabio was also recently awarded Avaya’s Project of the Year for its successful deployment of a major Avaya Oceana project for one of Europe’s largest retailers.