Multi award-winning Synergy Grill, appoint TOTAL QSR Ltd as a sales and service partner for London &

The QSR part of their name stands for Quick Service Restaurant, and it’s within this fast-moving restaurant sphere that TOTAL QSR Ltd have the majority of their experience and expertise, although they are also responsible for catering equipment maintenance at many schools, coffee shops, service stations, public houses, supermarkets, holiday parks, high street retailers, cafes, garden centres, breweries, construction companies and hospitals. They are also the trusted catering equipment service partner to catering outlets within 68 train stations across the country and 15 of the UK’s largest airports.

TOTAL QSR Ltd are a leading exponent of many disciplines of Health & Safety for the catering industry, so it’s only natural that ethical and sound business practises run through their company.

Because of this, they take very seriously their responsibly to educate, promote and ensure legislative catering compliance for all of their clients. Their Sales & Marketing Manager, Steve Cartledge, tells us “This constantly manifests itself by the proposals of new commercial catering equipment containing technology that reduces end users’ energy spend, carbon footprint or recycling costs.”

He adds that the recent appointment of TOTAL QSR Ltd as a preferred service partner to multi award-winning Synergy Grill is very pleasing, in light of their effort to promote environmentally friendly products and processes. “This innovative chargrill is an environmental solution recommended for councils to promote, in order to counteract the biggest problems caused by restaurants; fat down drains, the extraction of dirty, smelly and polluting smoke, noisy ventilation and aggressive chemicals in water systems. The Synergy Grill removes all these problems and has been officially, and independently rated, by government partner institutions British Standards Institution and British Educational Suppliers Association.”

Additional benefits of this patented chargrill - endorsed by Michelin Star chefs Tom Aikens and Marco Pierre White - include no fat tray, no problematic thermocouples, zero thermal shock and a reduction in gas bills of 40-60%. And, due to its complete lack of flavour transfer, it is also the only chargrill to be given the stamp of approval from the Vegetarian Society.

Andrew Edwards, Finance & Operations Director at Synergy Grill, also commented on why such a large percentage of their unit portfolio was entrusted to service specialists TOTAL QSR Ltd, “It makes perfect sense to us (Synergy Grill) to attain the reassurance of a highly-respected and trustworthy catering equipment service partner, as TOTAL QSR Ltd achieve an astonishing 92% first-time fix rate on failed equipment - often within 4 hours.”

* For more information about TOTAL QSR Ltd, and the catering products and services they can offer, visit and please forward all Synergy Grill sales and service enquiries to or call Steve Cartledge on 07725 275419

TOTAL QSR Ltd possess all the accreditations expected of a professional service company; Safe Contractor Approved, NICEIC Approved Contractor, IOSH, Gas Safe, IEMA, Assured Altius Vendor and they are a member of the British Safety Council.”

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